Returns and Exchanges

Any item that is not suitable for you must be returned to us in its original packaging (unworn, unwashed, or damaged) within 14 days of receiving your order. After this period, no item will be refunded or exchanged.

To make a return click here .

Return conditions: 

The items must be returned in new condition (unworn, unwashed or damaged) and in the original packaging with the tags attached to the items and accompanied by a return slip, to the address indicated on the return slip.

Items returned incomplete, damaged, worn or soiled will not be accepted.

Returns are only valid on products purchased on our website and not in stores or from our retailers.

In the absence of a return slip, Escandelle Paris will not be able to refund returned items.

Items not eligible for return: Gift cards

Reimbursement method:

In the event of a request for a refund of the order, the return costs are the responsibility of the customer .

Escandelle Paris will refund the amount of your returned order, excluding delivery and return costs, within 14 days of the date of receipt of the returned package. Return costs will be automatically deducted from the refund .

The returned item will be refunded to the customer within a maximum of thirty days from its receipt by Escandelle Paris. It is the customer's responsibility to retain any proof of return, namely a return by registered parcel or by any other means providing a specific date of its dispatch.

The refund will be made by crediting the amount to be refunded to the customer's bank account debited during the transaction.

Refunds are only valid for products purchased on our website and not in stores or from our retailers.

 

Exchanges:

Exchanges are not possible on our website. For a size, color, or product exchange, we invite you to return the item(s) to us by submitting a return request and placing a new order on our website.

Shipping:

The item must be returned in new condition, in its original packaging and accompanied by a return slip, to the following address:

Escandelle Paris

Fashion Center, Lot 51, 70 avenue Victor Hugo, Aubervilliers, 93300, France.

If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.

Our team is available to answer all your questions regarding returns, exchanges and refunds by email: eshop@escandelle.Fr