Returns & Exchanges
Items that do not suit you must be returned in their original packaging (not worn, washed or damaged) within 14 days of the date you receive your order.
After this period, no item can be refunded or exchanged and the return label sent to you will be cancelled.
To make a return, click here.
Exchanges :
To make an exchange, please do not submit a return request on the website, as this will trigger a refund, minus shipping costs, which remain payable by the customer.
For an exchange, please contact us first by email at: eshop@escandelle.fr Once approved by our team, you can return the item to us yourself. As soon as we receive it, we will send you the new piece at our expense.
We are, of course, here to help you every step of the way.
Return conditions :
Items must be returned in new condition (not worn, washed or damaged) and in a saleable state, in their original packaging with the labels still attached, together with a return slip, to the address shown on that return slip.
Items returned incomplete, damaged, worn or soiled will not be accepted.
Returns are only valid for products purchased on our website, not in-store or from our stockists.
Without a return slip, Escandelle Paris will be unable to refund the returned items.
Items that cannot be returned: Gift cards
Returns with free gifts
Free gift:
With your purchase, you may receive one or more free gifts, subject to conditions (scrunchie, mirror, pouch, hair clip and tote bag).
In the event of a return:
- If you return your entire order with all free gifts in their original, unused condition, the product will be refunded in full.
- If the return is made without the free gifts even though you have returned all the items ordered, or if the gifts are damaged, opened or used, the gifts will be charged to you. Their value will be deducted from the amount refunded.
Value of the free gifts:
If you return an order without the free gifts, the amount withheld corresponds to the list price of each free item, as shown on our store at the time of your purchase.
How to avoid this deduction?
Remember to include all the free gifts you received in your return parcel, unused and in their original packaging.
Refund terms :
If you request a refund for your order, return shipping costs are payable by the customer.
Escandelle Paris will refund the amount of your returned order, excluding delivery and return costs, within 14 days of receiving the returned parcel. Return costs will be automatically deducted from the refund.
The returned item will be refunded to the customer within a maximum of thirty days of its receipt by Escandelle Paris. It is the customer's responsibility to keep proof of return, i.e. a return by registered parcel or any other means providing a verifiable date of dispatch.
The refund will be made by crediting the amount due to the bank account debited at the time of the transaction.
Refunds are only valid for products purchased on our website, not in-store or from our stockists.
Shipping your return :
The item must be returned in new condition, in its original packaging and accompanied by a return slip, to the following address:
Escandelle Paris
Fashion Center, Lot 51, 70 avenue Victor Hugo, Aubervilliers, 93300, France.
If you are shipping an item worth more than €75, we recommend using a tracked shipping service or insuring your parcel. We cannot guarantee that we will receive the returned item.
Our team is available to answer all your questions about returns, exchanges and refunds by email: eshop@escandelle.Fr